BY TELEPHONE:
Have ready the Park name where you wish to stay, the start date,
plus the names of the people in your party, the type of accommodation
you require, and your
credit card.
Ring our Central Booking Office on 01278 792222.
We are open 7 days a week (except Christmas Eve, Christmas Day,
Boxing Day, New
Year’s Eve & New Year’s
Day). Our friendly holiday advisors can check availability and make a reservation
immediately for you, which will be held provisionally for 5 days, pending receipt
of a completed booking form and non-returnable deposit. To make a firm reservation
by phone a deposit may be paid by quoting your credit card
number.
BY POST:
Complete the Booking Form not forgetting to sign it. Also enclose
your deposit or full payment and for either Broadland Sands
or Lakeside send to:
Wilson Leisure Ltd, The Central Booking
Office,
Lakeside Holiday Park, Westfield Road, Burnham on Sea,
Somerset, TA8 2AE.
All reservations for accommodation are applied for and accepted
subject to the following terms and conditions: In these
conditions the Company means Wilson Leisure Ltd or Ladycroft
Ltd.
(Lakeside and Holimarine are trading names of Wilson Leisure Ltd; Broadland Sands
is the trading name of Ladycroft Ltd); “you” and “your” refers
to the person who signs the Booking Form.
DEPOSITS
To confirm your holiday booking we must receive from you for
each week/part week a non-returnable deposit of £50 plus
cancellation insurance of £12 - ie. £62 per unit
per week or part week (£124 therefore for 2 or more weeks). This
deposit will be deducted from the total balance due.
ALTERATIONS OR AMENDMENTS
Once issued, changes to the hire invoice at your request, or
re-invoicing due to loss, will be subject to a £15 charge.
We also reserve the right to pass on any charges arising from
re-presenting cheques & processing late payments (subject
min. £15).
PAYMENT OF BALANCE
Balance of payment must be received at least 8 weeks before
commencement of your holiday. Any discount given will be automatically
forfeited if the balance is not received 8 weeks before your
holiday start date. Please note that if the balance is not received
by the due date we reserve the right to cancel your booking,
retain the deposit (see above) and re-let the accommodation.
We do not send a reminder after the invoice has been sent.
METHODS OF PAYMENT
Payments can be made by Cheque, Postal Orders, Cash or Credit
Cards. Cheques and Postal Orders should be crossed and made payable
to Wilson Leisure Ltd. If cash is sent it must be by Recorded
Delivery. Please put your address and the booking reference on
the back of cheques.
V.A.T. is included within our tariffs at the rate current at
time of printing and is subject to change if V.A.T. rates
change.
THE
CONTRACT
A reservation constitutes a legal contract. Wilson Leisure Ltd
acts as letting agent for Ladycroft Ltd. Once a booking confirmation
has been issued by Wilson Leisure Ltd following receipt of a
completed booking form or verbal agreement and deposit, the first-named
person on the Booking Form is responsible for the total price
of the accommodation. In no circumstances
can the deposit and Cancellation Plan payment be returned. The same applies to
subsequent balances due or paid where cancellation is for any
reason(s) other than covered under the Cancellation Plan and
payment for such cover has been received. Any
accommodation not paid for in full by 8 weeks of the due date
of arrival may be immediately re-let by Wilson Leisure Ltd.
CANCELLATION PLAN
At just £12 per week or part week (£24 for two or
more weeks) our Comprehensive Cancellation Plan covers the
whole of your party up to the day before your holiday commences
against cancellation due to:
(a) Accident, illness or death of any member of the Party (or close relative)
included on the Booking Form.
(b) Redundancy of first named person on Booking Form or spouse.
(c) Witness or Jury Service for first named person on Booking Form or spouse.
(d) Fire, Storm or Flood, Subsidence or Malicious damage rendering the house
of first named person on Booking
Form or spouse uninhabitable.
Providing any of the above circumstances have arisen,
please notify us immediately, by telephone on 01278
792222, followed by written notification with supporting documented
evidence, you will no longer be liable for the BALANCE of hire
monies, and providing all the above conditions have been met,
we will Refund
in full any balance (not deposit and cancellation plan payment)
of hire monies that you have paid. Alternatively the holiday
may be taken at another date, subject to availability and any
appropriate price differential relevant for the date selected
tariff. This alternative is ONLY available if you have already
paid for the
Cancellation Plan. (*We will be happy to accept alternative equivalent
cancellation cover provided copy of said cover is sent with initial
deposit.)
IF
WE CANCEL YOUR HOLIDAY
We reserve the right in any circumstances to cancel your holiday,
and in this event we will try (but cannot guarantee) to offer
you an alternative holiday of comparable standard subject to
availability, alternatively refund your total cost of holiday
as paid to us but you will have no additional claim against us
or any letting agent.
ACCOMMODATION
Only those people listed on the Booking Form (‘Residents’)
shall be entitled to occupy the accommodation allocated. It is
a condition of your booking that the total number in your party
(including babies who sleep in cots, prams etc) shall not exceed
the caravan capacity as noted in the attached accommodation descriptions.
Residents are responsible for keeping and leaving their accommodation
clean, tidy and in good order. Residents will be required to
pay for the cost of any loss or damage for which they may be
responsible to any part of the premises or to any property belonging
to or leased by the Company which shall be damaged, destroyed
or removed.
ARRIVALS AND DEPARTURES
Your accommodation will be available from 4.00pm on the day
of your arrival. We are of course happy to welcome you
at the Park earlier, where you can have full use of all facilities
until your accommodation is ready. To prepare for our incoming
guests, we request all accommodation is vacated by 10.00am on
day of departure.
Important - You must tell us if for any reason you will not
be arriving until after 10.00am the morning following the day
you are due to arrive. If we have heard nothing from you by 10.00am
the following day, we reserve the right to re-let your accommodation & regret
that there can be no refund to you. This eventuality is not covered
by our cancellation insurance.
LICENSED BARS
Only residents are allowed to enjoy the full amenities of the
Licensed Bars and Club Membership Fees are included in the tariff.
Residents are required to observe the Club Rules and especially
all Statutory enactments and Regulations applicable to Licensing
and Gaming. Children are not allowed in the Clubrooms or other
licenced areas unless accompanied by a parent or other responsible
adult. Use of big screen or other T.V.’s and choice of
programmes shown are at the management’s absolute discretion.
LOST/LEFT PROPERTY
Glad to help, but we must charge a minimum flat rate of £10
for return to cover admin., post and package etc.
PETS
Sorry, but for reasons of hygiene and for the convenience of
other guests, NO PETS MAY BE BROUGHT ONTO THE PARK OR ALLOWED
IN LETTING ACCOMMODATION BY RESIDENTS OR DAY VISITORS. (Registered
Guide Dogs excepted)
SWIMMING POOLS ETC
Opening and/or closing times (daily & seasonal) are subject
to weather, maintenance, issues of safety/numbers of people,
demand etc - these factors also apply to the flume at Broadland
Sands. The indoor pool facility at Burnham-on-Sea is entirely
subject to the operational criteria of Sedgemoor Leisure (as
are the tennis courts) which includes a Health & Safety Under
8’s Admission policy.
VEHICLES
Vehicles must not exceed 10 miles per hour within the boundary
of our Parks and must only be driven by holders of a current
driving licence having adequate Third Party insurance. The Company
will not be responsible for any loss or damage to vehicles, property
or persons, howsoever caused, in these respects or vehicles stationary/parked.
UNREASONABLE BEHAVIOUR, NUISANCE OR EXCESS NOISE
We reserve the right to decline a booking, transfer a booking
or terminate a holiday without compensation or refund, if in
the opinion of the Management the unreasonable behaviour (actual
or anticipated with good reason) of residents or day visitors
may lead to a situation that could prejudice the safety, enjoyment
or comfort of others. Remember neighbours - when leaving the
club at closing time or returning to the park at night, please
do so quietly and with consideration for others.
DAY VISITORS
(a) Residents wishing to entertain day visitors during their
stay at our Parks may do so subject to Management approval. Arrangements
should be made with RECEPTION beforehand by the Resident who
must accept full responsibility for such day visitors.
(b) Each
day visitor must register at Reception and may stay only during
the day/evening (ie not overnight). Day visitors are required
to observe all Club Rules and especially all Statutory enactments
and Regulations applicable to Licencing and Gaming, to comply with
the Management’s arrangements, and with these Booking Conditions
overall which they are deemed to have knowledge of.
SINGLES PARTIES
Our holiday parks cater primarily for family holidays and same
sex parties of 3 or more people or young mixed parties will only
be accepted at the discretion of the Management.
CHILDREN
Whilst we provide a range of facilities at each of our Parks,
please note that we do not provide childcare facilities and children (this includes teenagers under 18 years)
remain the responsibility of their parents or guardians at all
times.
WHILE YOU ARE HERE...
If you feel that you have any comments you wish to make whilst
on holiday, please speak to the Duty Manager. In most cases he
or she will be able to help you on the spot. Where this is not
the case, please make sure that you record the details with the
Duty Manager and then write to our Administration Manager no
later than 14 days after the end of your holiday.
Please note that
we cannot subsequently act on any problem that has not been brought
to the attention of the Park Management at the time it arose.
BROCHURE INFORMATION
The Company will endeavour to provide all facilities/entertainment
advertised in the brochure or elsewhere but reserves the right
to make changes at any time. Levels of some facilities/entertainment
will vary according to time of year and/or numbers of people
on the park. This particularly applies to organised children’s
entertainment. All descriptions / photographs are intended for
guidance only.
GENERAL
The attention of all guests is drawn to the rules governing
the individual establishments and in particular the following:
The
Company shall not be liable for any personal injury (fatal or
otherwise) or loss or damage to persons or property of whatsoever
nature howsoever caused sustained by or occasioned to any person
(including persons under the age of 18 years) unless resulting
from or caused by negligence of the Company. Furthermore, the
question of any compensation in respect of alleged non-performance
or improper performance of our contract with you (but subject
to these Booking Conditions and Caveats as to accommodation overleaf)
will be considered by the Company on the basis of being reasonable
in all the circumstances and in any event limited to the actual
price paid to the Company for your holiday. The person who signs
the declaration at the foot of the Booking Form warrants to the
best of his/her knowledge and belief that none of the persons
listed thereon nor any day visitor for whom he/she is responsible
is suffering from an infectious or contagious disease or has
recently been in contact with any person so suffering. Any person
who contracts an infectious or contagious disease during the
reservation period must report the same to the Duty Manager.
On no account can additional transportable electric or gas heating
appliances or primus stoves be allowed within guest accommodation.
Use of any other electrical appliances are entirely at your risk.
Food, alcoholic or other drinks, purchased elsewhere must not
be consumed in the licensed bars.
